Business Service Clerk
Contract: 3 to 6 months
Monday thru Friday, Potential for 2 days remote
Pay: $18 an hour
Job Description:
• Operating multi-line telephone system and company databases to answer incoming
calls from and completing outreach calls to signed clients
• Thoroughly gathering necessary additional information from signed clients as
needed to proceed with their case
• Entering client data into case management software while speaking with clients
• Assisting department with data entry projects
• Responding accurately and promptly to inquiries and requests
• Executing all procedural steps using system databases, reference materials, and
other documentation to capture and deliver accurate information
• Communicating department issues to supervisor
• Actively demonstrating teamwork
• Participating in continual cross-training for advanced skill development
• Other potential duties include, but are not limited to:
o Thoroughly screening callers to ensure message transfer is made to the
appropriate department/individual in an efficient manner
o Screening calls from clients and forwarding to the proper firm employees
and taking messages as needed
• Completing other tasks as assigned by department supervisor
Qualifications:
Qualified candidates should have a minimum of 2 years’ office experience handling client
outreach and/or administrative duties. Demonstrating attention to detail in tasks, multi
tasking, and working well in a team-driven environment are critical to this role. Candidates
must have a pleasant demeanor and excellent phone skills. Proficiency in Microsoft Suite
(Word, Outlook, Excel) is required. Experience with Five9 phone software and/or
SmartAdvocate case management software a plus.
